Our programmes focus on opening your employees and leaders to the possibility of seeing experiences from a customers' perspective
FOUR MAIN AREAS
BE A CUSTOMER
We encourage our learners to go forth and be the customer, come back and tell us what they saw, how they felt and what we can learn from their customer experience.
OUR THINKING LIKE A CUSTOMER PROGRAMMES FOCUS ON:
- Theoritical base
- Activity-based learning
- Customer journey mapping
- Role playing
- Practical assignments
Our comprehensive CX courses and CX internships are designed to shift your mindset with your glasses firmly on at all times. We take your employees and leaders to the next level of customer experience; actually owning their customers' experience. Programmes include: brand behaviour, customer journey mapping, customer feedback, customer emotions and customer measures.
FEEL LIKE A CUSTOMER
Why do our customers get upset? How can we feel what they feel? What emotions do they experience? How can we help them when they complain?
WALK THE JOURNEY
Walk a complaint, take your customers' journey. Identify where the customer shows emotion and indentify improvements. Experience your customers' experience.
CREATE A NEW JOURNEY
Change your customer's journey. Take ownership of their customer journey map. Create a journey that they will recommend to others. Change the way your teams think.
HOW CAN WE HELP YOU?
“Think like a customer”
1-day Courses
Various courses are available depending on the level of readiness in acceptance of thinking like a customer. We have a variety of building blocks to create a 1-day course including:
- Emotions, can we go back?
- Personalities: you said what?
- Breaking down customer feedback
- Thinking like a customer
Our courses includes:
- Theory class
- Practical workplace assignment
- Online examination
- Certification (IACET accredited)
“Think like a customer”
Internship
Our comprehensive internships are tailored to shift your mindset with your customer glasses firmly on at all times. We want to take your employees or leaders to the next level of customer experience. What better way than shifting your thinking to that of your customers?
Our comprehensive internships are tailored to shift your mindset with your customer glasses firmly on at all times. We want to take your employees or leaders to the next level of customer experience. What better way than shifting your thinking to that of your customers?
Our internship includes:
- Theory classes
- Practical workplace assignments
- Online coaching
- Online examination
- Final assignments
- Certification (IACET accredited)
- IACET #: 5451580
- Units (CEU’s) 6 CEU’s
APPLY NOW
APPLY NOW