See, feel and experience your customers' experience

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Walk a complaint, change the way your teams think

Experience your own customer journey

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TEST YOURSELF

Can you see the image in 3D above with the naked eye?
Or do you need 3D glasses?
Looking through 3D glasses is not much different from how we view our own customer experiences and the experience we give to our customers. A vast majority of the time we find it challenging to view our own customers' experiences through their glasses rather than from our own perspective.

WHAT WE OFFER

CX INTERNSHIPS

CX CONSULTING

CX COURSES

Our Customer Experience Management (CEM) gap analysis measures your companies thinking like a customer including:

Brand behaviour
Recognising employees
Incentivising employees
Managing customer feedback including voice-of-customer (VOC), customer satisfaction, and customer loyalty measures

We offer 1 & 2 day courses to start you thinking like a customer including:

Customer profiles
Experience & the brand
Emotions
Digesting customer complaints
Customer feedback
Customer loyalty measures
Customer journey mapping
Thinking like a customer barriers
IACET Level 2

We offer a 6-month think like a customer Internship including four key areas:

Being a customer
Feeling like a customer
Walking the customer journey
Changing a customer journey
Online examination
Group coaching
Individual presentations
Final presentation
IACET Level 4

WHAT OUR CUSTOMERS SAY

“I have improved in dealing with different customer emotions, follow-ups and communicating with customers.”

Participant
“I have learnt to feedback constantly. A customer called me to compliment me and thank me.”

Participant
“We have witnessed an increase in customer experience at all levels.”

CEO
“I have learnt to ask myself; “What would I do as a customer in that situation.”

Participant
“We asked a branch what they had changed as they increased sales by 30% when the industry is flat. The difference was this Internship.”

Senior Manager
“We have a monotonous way of thinking. We had to forget about our glasses and put on our customer’s glasses.”

Participant
“I have shared what I have learnt with my colleagues. We are better as a team focused on a common goal of Customer Experience.”

Participant
“I can now go out and put on the customer glasses and understand their emotions and mine.”

Participant
“A customer became very emotional. I stepped in and resolved his issue. After the interaction I taught my colleagues on how to behave with a customer.”

Participant